Black Friday is a significant day after the US holiday, Thanksgiving, and is considered the start of the holiday shopping season. Businesses reduce their prices and offer limited-time discounts and deals on their products, which causes a sense of urgency in customers and puts them in a frenzy, motivating them to make an instant purchase.
Black Friday is characterized by its hybrid shopping experience, offering customers a seamless combination of both online and offline purchases. Physical storefronts allow consumers to engage in face-to-face interactions, and attract them to shop in person with their early openings, extending their hours (or staying open throughout the night!). Whereas, eCommerce gives customers the flexibility, convenience, and ease that come with shopping online, motivating merchants who rather buy without the hustle and bustle of being physically present on Black Friday. Businesses need to make sure customers have a cohesive and consistent experience between the two types of shopping.
This intense event is an opportunity for businesses to make sales which produces higher revenues and increases their conversion rate.
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