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Privacy Policy



Akeneo (“Akeneo”) is committed to respecting the privacy of all Personal Data Akeneo may hold, and to protecting and limiting the use of such information in accordance with applicable data protection and privacy laws wherever Akeneo does business. “Personal Data” means any information relating to an identified or identifiable natural person. Consequently, Akeneo has adopted this Privacy Policy (the “Policy”) to protect the individuals whose Personal Data Akeneo controls or otherwise processes.

The term “processing” is used in this Policy to cover all activities involving Personal Data, including, but not limited to: collecting, handling, updating, storing, deleting, sharing, accessing, using, transferring, and disposing of the Personal Data.

This Policy reflects global principles and standards on handling Personal Data. This Policy governs all of Akeneo business activities and the conduct of all Akeneo employees, customers, contractors, representatives and third parties with respect to Personal Data processed on behalf of Akeneo

This Policy may be supplemented by specific Privacy notices intended to provide individuals with more detailed information about how Akeneo processes their Personal Data.

For further information on what cookies Akeneo uses on our Akeneo websites, please visit our Cookie Policy.

Our website and services may contain links to other websites, applications and services not owned by Akeneo and Akeneo does not control the content or privacy practices of those sites.


It is Akeneo’s policy and practice to comply with all applicable data protection and privacy laws wherever Akeneo does business. In the event an applicable data protection or privacy law requires any action or imposes any standard more stringent than this Policy, the requirements of the law shall control and take precedence over the requirements of this Policy. References to applicable law and regulations in this Policy are references to those laws and regulations directly applicable to Akeneo.

All Personal Data processed by Akeneo for any purpose will be processed in compliance with this Policy. Akeneo may obtain such Personal Data directly from the individual (“data subject”), for example through website registrations, or indirectly through applicant, employees, customers and third parties, for example, through contact information.

Your Privacy Matters

Visitors may access the Akeneo website while remaining anonymous and without revealing any personal information (except as referred to below under “Cookies”). Occasionally, and in order to provide relevant, desired information concerning products or services, Akeneo may request personal information from you. As an Akeneo website user or registrant (customer, future customer, applicant, employees, third-parties), you are always entitled to update your personal information if necessary or ask any questions about this Privacy Policy by contacting: [email protected]

or by mail at:

Akeneo S.A.S.
Attn to: Privacy Request
2 place Général Mellinet
44100 NANTES

Because Akeneo is committed to protecting your privacy, Akeneo will not sell, rent or otherwise disclose this information to any third party, except as described in this Privacy Policy. Akeneo maintains all personal information as private to the best of the company’s ability. However, personal information may be disclosed under the limited circumstances described below, and by submitting your personal information, you agree that Akeneo may do so.

You understand and agree that the personal information provided by you that is collected by us via our website is held on computers in various jurisdictions around the world.

Akeneo is a global organization, with legal entities, business processes, management structures, and technical systems that cross borders. This Privacy Policy applies to all Akeneo websites and domains, except that a Privacy Policy or statement posted on Akeneo a website specific to a particular Akeneo program or service will apply instead of this Privacy Policy.

Collection of Personal Information

Types of data: Depending on the nature of your interaction with us, this information may include business contact details (such as name, title, company, email address or telephone number), personal information for applicants and/or employees, the content of your communication, information about how you use our website and our products or services, your feedback, interests in our products and services, and any publicly available information relevant from a business-to-business perspective.

If you provide Akeneo with any personal data relating to other individuals, you represent that you have the authority to do so and, where required, you have obtained any necessary consent. You acknowledge that this personal data may be used in accordance with this Privacy Statement.

To participate in certain activities and to obtain certain services offered on our web site, you will be asked to provide varying amounts of personal information.

In addition to the information you provide, Akeneo may also collect information during your visit to an Akeneo website through our automatic data collection tools, which may include Web beacons, cookies, embedded Web links, and other commonly used information-gathering tools. These tools collect certain standard information that your browser sends to our website such as your browser type and language, access times, and the address of the website from which you arrived at an Akeneo website. They may also collect information about your Internet Protocol (IP) address, clickstream behavior (i.e. the pages you view, the links you click, and other actions you take in connection with Akeneo websites) and product information. Akeneo may also use some of these automatic data collection tools in connection with certain emails sent from Akeneo and therefore may collect information using these tools when you open the email or click on a link contained in the email.

How Akeneo Uses Personal Information
Akeneo uses your personal information to better meet individual and/or corporate needs, to respond to specific requests for information, to send promotional materials, and to make you aware of new or similar products or offerings in which you might be interested.

Akeneo reserves the right to call or send registrants email communications from time to time regarding product and company updates, technical or administrative issues, legal notices, promotional offers or other important information about the website and products and service considered valuable or essential to your continued ability to use them properly. Akeneo does not intentionally send unsolicited emails to anyone who has requested that Akeneo not contacting them.

How to Opt-Out
When you provide personally identifiable information through a form on a Akeneo website, you have the option to opt-in to receiving communication from Akeneo. If you opt-in and change your mind at any time, you may tell the company that you do not wish to receive these messages by sending an email at [email protected], by clearly following the “unsubscribe” instructions at the bottom of any email you receive, or by contacting the privacy department at the address above to unsubscribe to mailing lists.

What Information is Shared
Akeneo does share non-personal, non-individual information from which individuals cannot be identified and which do not relate to individuals in aggregate form with third parties for business purposes, such as consultants and advisors to the company. Akeneo will not disclose personal information to any third parties without your consent except in the following very limited circumstances. Employees must refer to the specific Personal Information Policy.

Partners and Agents
Akeneo shares information with trusted agents who provide specific services you have requested and/or administer information offered at the Akeneo website, for example, service providers who help manage, track and respond to customer inquiries, information requests, etc. Akeneo may also share information with authorized resellers and integration partners, who may be better suited to reply directly in response to your specific inquiries about Akeneo products and services. Akeneo may also share information with authorized resellers and integration partners in order to execute joint marketing initiatives. These parties do not use or otherwise disclose any information except as authorized agents for the purpose of providing the products and services that you have requested or administering the activities on Akeneo’s behalf, or participating in joint marketing initiatives with Akeneo. Any company that Akeneo shares personally identifiable information with will have executed a confidentiality agreement, requiring that they keep all data received confidential.

Legal Requirements and Investigations

Akeneo will disclose your personal information to a third party if required to do so by law or if, in good faith, Akeneo believes that such action is necessary to: (1) comply with the law or with legal process; (2) protect and defend the company’s rights and property or prevent fraud; (3) protect the company against abuse, misuse or unauthorized use of Akeneo’s products or services; or (4) protect the personal safety or property of personnel, users or the public (among other things, this means that if you provide false or deceptive registration information or attempt to pose as someone else, information about you including your computer’s IP address – may be disclosed to a third party (including the recipient of an email) as part of any type of investigation into your actions.


Akeneo employs industry-standard security procedures and processes to safeguard the confidentiality of users’ personal information. Akeneo, or agents and partners on behalf of Akeneo, do everything in reasonable control to protect your information. Where one of Akeneo’s partners or agents has access to or maintains sensitive personal information, the company enters into confidentiality agreements in order to ensure the privacy of such user information. Internally, access to all users’ and registrants’ personally identifiable information is restricted to those employees who need access in order to fulfill their job responsibilities. Furthermore, Akeneo employees who deal with user information are kept up to date on various security and privacy practice issues as they arise.

Finally, the servers for the website are stored in a physically secured, offsite facility. Beyond the physical security of your information, Akeneo also backs up servers regularly to prevent loss of data. While the goal is to safeguard users’ and members’ personal information, Akeneo cannot ensure or warrant the security of any transmission and your information is submitted at your own risk.

These provisions apply to all entities with no exceptions.