While there are too many notable moments to count, we wanted to share some of our favorite sessions from the global event, just for you. Check out the full recordings of our top five Unlock sessions below.

1. 2023 Product Announcement, featuring Akeneo Activation for Retail

During one of the highest-attended sessions of Unlock Paris 2023, we unveiled some of the most exciting features included in the latest Akeneo Spring Release on stage alongside Havaiana’s International CTO, Francois Silvain. Dive into everything you need to know about Akeneo Activation for Retail, our new Shopify app, AI capabilities, and more.

“We implemented Akeneo to enable our marketing team, our product team and merchandising teams to have one source of truth for all of our channels and languages to improve our product experiences through all channels.“ – Francois Sillvain, CTO Haviana’s International

2. Are You Ready for the Next Disruption? Lessons on Resilience in an Unpredictable World

The past three years have brought a global pandemic, inflation, war, and new challenges for companies trying to engage their employees and customers. In this session, Solutions Architect Matt Caffrey discusses the trials and tribulations Akeneo customer Assa Abloy faced as they navigated these disruptions and learned how to position themselves to weather and thrive during the next one.

“We’re giving customers the tools they need to do the job and we’re empowering our product managers and our marketing teams to future proof and get ahead of the curve. We feel we’re one step ahead every time.” – Matt Caffery, Solutions Architect Assa Abloy

3. Fireside Chat: Demystifying Omnichannel Product Experience Strategy, Unlearn Multi-Channel

Your customers’ journeys are changing, and becoming increasingly more complex. Their buying habits are multi-touch and omnichannel. If you really want to succeed in offering the experience that your customers expect, both on your owned and unowned channels, you need to make sure that you have a cohesive omnichannel product experience strategy. We sat down with folks from the WÜSTHOF team during Unlock Paris to break down the process of bringing a product all the way from browsing to buying and even post-purchase. 

“Being with the company for 23 years, I’ve seen the different stages of the company development. We are on the right path to be future-proof. With collecting the data in the digital single point of truth, we are on the right step to be future-proof in the omnichannel.” – Björn Kirsten, Brand & Creative PIM/MDM WÜSTHOF

4. Think Bigger: How to Realize the Full Potential of Your Product Experiences

Does your organization struggle to view Product Experience Management (PXM) as more than just an operational challenge? In this session, you’ll hear from Akeneo customer, XPIM GmbH who’s thinking bigger by putting PX at the center of an initiative to modernize their entire industry. You’ll also learn more about a new Akeneo asset to help your organization assess and optimize its PX strategy to unlock the full potential of Akeneo as an important driver of growth.

“At the very beginning PX was just a buzzword to us. We’d heard about it but we hadn’t wrapped our hearts or our minds around it. That came later once we started to think bigger. Today, [Product Experience] is more than just a strategy, it has to be part of your DNA.” – Marvin Urban, Founder & CEO XPIM GmbH

5. Take Control and Make Product Experenices Your Differentiator

Designing a product onboarding process can be overwhelming. To optimize the suppliers’ and brands’ onboarding experience, you also have to analyze product data to understand which features are most likely to lead to positive customer outcomes. Learn why PIM is more than a tool for data collection and how to use it to create compelling product experiences that will differentiate your business.

“Our first success is employee satisfaction and gain of productivity. With the PIM they can do magic, they have automation and new processes. They don’t lose time anymore on doing the same tasks as they were doing on an excel file or losing date. The satisfaction of the employee is really nice to have.” – Manon Lemaire, Digital Project Manager Bongenie Grieder

We had many more wonderful sessions and discussions throughout the two-day event than we were able to share here, but we hope you enjoy at least this little sneak peek into Unlock Paris. As one of our favorite times of the year, Unlock provides an opportunity for leaders and experts in the world of commerce to come together and honor the art and science of creating omnichannel product experiences, forging alliances and meaningful connections along the way.

We’d love to take a moment to say a big thank you to the wonderful Akeneo employees, partners, and customers who made this event possible. We couldn’t have done it without you, and we’ll see you back in Paris next year!

If you don’t want to wait a whole year for the next Unlock event, Unlock Boston will be taking place this fall. Stay tuned for more details to come on how to register!

Akeneo is the ideal engine to support this omnichannel product experience strategy as it acts as a single source of truth for product information that can be quickly and efficiently contextualized and activated on every sales channel a company sells on. This benefit can be clearly quantified in Forrester’s recent Total Economic Impact (TEI) report on Akeneo, that found the incremental benefit provided by Akeneo’s data quality and management capabilities in new channels was responsible for 4.2% revenue growth over 3 years. 

Are you thinking about incorporating a new sales channel into your Akeneo solution? Let’s explore what a channel is and how you can prepare your Akeneo solution to unlock growth across all customer touchpoints, whether they’re owned by you or not.

What is a Channel in Akeneo?

Channels in Akeneo are used to adapt product information, product assortment, and mandatory fields to meet the requirements of each customer touchpoint within a product catalog. A company with an omnichannel strategy may sell the same product across many, or even dozens, of different customer touchpoints. 

A company selling in a print catalog, in an eCommerce platform, and through a marketplace may have three separate Akeneo Channels to support each version of the catalog. However, it’s important to think of each Akeneo Channel as an adaptation of product information, and not just a new destination of information. 

For example, a customer with four separate eCommerce storefronts with identical product information may need just 1 Akeneo Channel. Likewise, a mobile app and an eCommerce platform could also require just one Akeneo Channel if the product information, assortment, and mandatory fields (completeness) are identical. 

Adapt your Product Catalog

The first step in adding a new channel in Akeneo is to consider how your product content, assortment, and mandatory fields (completeness) will differ across channels. 

Product content

Different customer touchpoints often require different versions of the same product information. When adding a channel, it’s critical to first identify which information needs to be adapted and which information can remain the same across channels. 

Information that will remain the same can be left alone, while information that needs to be adapted to have a different value per channel needs to be configured in Akeneo. In the image below, you can see an example of how a Description attribute that’s been configured to have a different value per channel can support two separate descriptions. 

Note: We want to avoid doing redundant work, so be deliberate in identifying which information should actually change from channel to channel and what information can be shared. Need to modify some of your existing attributes to support separate values per channel? Check out this guide.

Don’t forget about your rich content! It’s often necessary to adapt your media across sales channels too. An eCommerce platform may require multiple high resolution images, while a print catalog may have just a handful of lower resolution or even black and white images. All of these different channel specific requirements can be supported with Akeneo’s Asset Manager. 

Assortment

It’s common for product assortment to change across channels. Category Trees in Akeneo manage product assortment and can be used to organize products within Akeneo. Each Channel in Akeneo can have a unique Category Tree. It’s quite common for products to be organized differently across channels. 

For example, print Category Trees are often much flatter while eCommerce Category Trees have multiple levels. Enriched Categories can also allow you to build channel specific category level content to build even more impactful experiences for customers. 

Completeness

Different channels may require more or less information. For example, a mobile or print channel may just need a few basic fields to meet customer expectations, while an eCommerce platform may need significantly more. Each channel in Akeneo can have different completeness settings to support this. This allows you to meet higher expectations for more detailed channels while launching rapidly on channels that require less information. 

Organize your Teams

Bringing a new channel to Akeneo often means incorporating a new team into your Akeneo environment. It’s important to understand early on who will be enriching products in Akeneo for your new channel and ensuring you have a clear definition of their roles and responsibilities. If an existing team will be enriching the new channel, it’s still important to ensure they are aware of their new responsibilities.

Training 

New teams being brought into Akeneo must be trained to work effectively in the tool. Akeneo offers a number of training options including free online courses and paid private training. It’s also possible to have a more experienced Akeneo user enable new teammates with some hands-on training. 

Permissions 

When adding new teammates to Akeneo, you want to ensure they’re working on the products and product information they’re supposed to with the help of Akeneo permissions. Consider which User groups and User Roles new teammates should have. Utilize Categories to control product access, Attribute Groups to control access to attributes, and Roles to control actions users can take in the PIM.

Process 

Map out the entire end-to-end product enrichment process for the new team. It’s important that every step is considered and that enrichment is done as effectively as possible. Utilize automation using Rules and Product Link Rules, and empower your teams on Teamwork assistant features to support rapid enrichment. It’s also critical to consider tasks or dependencies outside of Akeneo that new team members may need to contend with (like waiting for a photography team to take pictures, or a buyer to input a new product in an ERP system). 

Activate your Products

Now that you’ve adapted your product information for your new channel and enabled your new teammates, it’s time to get Products to your new Channel. In Akeneo, there are three primary ways to do this.

Akeneo Apps 

The Akeneo App Store gives you access to Akeneo Apps that provide a quick, high-quality integration to external systems with no developer intervention necessary. The App Store includes Apps for a number of platforms including Shopify, Adobe Commerce, Salesforce Commerce Cloud, BigCommerce, Channel Engine, ProductsUp, and more. In many cases, product mapping and scheduled exports can be handled directly in the Akeneo UI. Akeneo also allows you to build your own custom apps to meet your organization’s unique needs. 

Akeneo Activation for Retail 

Akeneo Activation for Retail allows you to send high quality product information and assets from Akeneo PIM to key retailers. By leveraging easy-to-use mapping, error reporting, and support for enhanced content, you can meet the requirements of your retailers at scale and deliver the customer experiences that increase discoverability and drive conversions.

Tailored Exports

Akeneo Tailored Exports allow you to build a custom export profile to map your Akeneo product information to the format of an external destination. Ideal for getting information to business partners, retailers, or internal teams, these exports can be scheduled to deposit a file into an external location (FTP server, AWS S3 etc.) and provide you with Akeneo native integration capabilities.

It’s critical that your organization manages every sales channel with Akeneo. Managing product information outside of Akeneo leaves you susceptible to inconsistent brand messaging, data inconsistencies, siloed workstreams, and excess content enrichment costs. 

Looking for other opportunities to improve your Akeneo solution? Take the Akeneo PX Strategy Assessment now.

Whether you’re a retailer with a host of suppliers helping to fill your product catalog, a manufacturer with a throng of retailers ready to sell your products to the masses, or the distribution company in the middle, you likely have a long list of business partners. These partners need the same thing you do to succeed in this omnichannel age — great product experiences built on a foundation of accurate, consistent, and compelling product information and assets.

But without a dedicated space for you to collaborate with external partners like suppliers, retailers, or distributors, and internal teams like sales reps and customer care workers, it’s easy for inaccurate, inconsistent, or outdated product data to reach your customers. Those mistakes can add up quickly, leaving you or your partners with low-quality product data filled with errors and inconsistencies and slow enrichment processes, which lead to bad product experiences, increased costs, and decreased revenue.

What’s needed is a dedicated space for sharing and exchanging product information and assets easily, efficiently, and securely. That’s where two of Akeneo’s products, Shared Catalogs and Supply Data Manager, come in. They’re designed to make it easier than ever to work together with your internal teams and partners and collaborate to create compelling product experiences, slash enrichment costs, and boost revenue.

Let’s take a closer look at how these two new innovations can help your team unlock growth.

Share Data Seamlessly

Managing product data is often a challenge for brands and manufacturers, particularly when it comes to sharing data with retail and distribution partners. Akeneo Shared Catalogs is designed to help your organization conquer those challenges with relative ease.

Shared Catalogs enables your teams to share specific product data and assets with selected partners via a dedicated, secure portal. This offers your retail and distribution partners a quick and easy way to access your product information, including digital assets, directly from you via an easy-to-use, flexible, and browser-based interface. It even comes complete with search capabilities to help them find what they need and export it on demand. Plus, Shared Catalogs gives your team increased control over who can access your product catalog, meaning that your retail and distribution partners can access the information they need — and only the information they need.

The results? Higher productivity and increased collaboration with external partners, on-demand access to your product information to pressure and workload from your teams, and improved product data quality and accuracy on partners’ sales channels. What does that mean? Better product experiences, higher conversion rates, and increased customer loyalty for your organization.

Provide Accurate, Consistent Data to Internal Teams

Shared Catalogs can also help organizations by providing them with a dedicated space to share accurate and up-to-date product catalog information.

With Shared Catalogs, your internal teams such as sales, marketing, and customer service departments can use a flexible and easy-to-use interface complete with search capabilities to ensure they have access to the latest product information. This gives your team a window into your Akeneo PIM instance, allowing employees to access information without forcing them to learn and use a new system on top of the many they already utilize. If they want, your internal teams can even consume it directly in the PIM user interface or share it with prospective customers, making collaboration even easier to manage and offering product managers increased control over access to a shared product catalog.

With Akeneo Shared Catalogs, organizations are able to collaborate with team members more easily and effectively, resulting in accelerated time-to-market, sinking enrichment costs, and improved product data accuracy. That translates to more selling days for your teams, better product experiences for your customers, and increasing revenue for your organization.

 

Onboard Suppliers with Ease 

Brands and retailers, of course, don’t just need to share product data among internal teams. They too need to communicate with external partners, namely the suppliers that help provide the products they sell. Enter Supply Data Manager.

Supply Data Manager is for anyone — retailers, distributors, multichannel brands, discrete manufacturers, and anyone else who is looking to improve workflows with suppliers. It provides a dedicated browser-based interface to help suppliers quickly and easily understand what information their team needs to provide for their sales partner. Sellers can then review and approve this new data. The data is then automatically fed directly into the seller’s Akeneo PIM instance, without forcing them to manually re-import or map attributes for each supplier.

Supply Data Manager also offers simplified supplier information acquisition processes by offering a familiar interface to manage suppliers, review, and accept the new products and information that they have provided.

Akeneo clients using Supply Data Manager have reported several business benefits, including better relationships with suppliers and accelerated time-to-market, improved product data accuracy, and consistency, and increased revenue.

 

Unlock Growth with Shared Catalogs and Supply Data Manager

Whether you’re a retailer, distributor, or manufacturer, you need to be able to send and receive information with your business partners easily and efficiently. That’s why Akeneo created Shared Catalogs and Supplier Data Manager.

Akeneo Product Cloud

Shared Catalogs and Supply Data Manager are just the start of what Akeneo has to offer. Start your journey towards better product experiences today.

Request a DemoRequest a DemoRequest a Demo

Casey Paxton, Content Marketing Manager

Akeneo

1.Akeneo Activation for Retail

Akeneo Activation for Retail is a new solution intended for brands using or interested in using Akeneo PIM to manage their product catalog and activate it across their key retail channels, making it easier than ever before to sell your products on retail channels with the product experience that your customers expect. 

When utilized with Akeneo PIM, the powerful and user-friendly Akeneo Activation for Retail is proven to fuel exceptional product experiences, increase time-to-market, and reduce operational inefficiencies of being a first-party vendor selling to multiple retailers. With error reporting that enables a user to read and diagnose missing product information, Akeneo Activation for retail makes it easy for your team to map PIM source data to any and all retailer requirements.

2. Custom Apps

One size does not fit all when it comes to your Product Experience Management (PXM). Custom Apps provide a flexible solution to easily create an app to address almost any unique customer need, enabling organizations to innovate faster than ever before. A Custom App is an app created from the Akeneo Product Cloud to package in a SaaS-compliant way your specific needs that are not covered by our existing native features or existing Apps available on the Akeneo App Store. These SaaS native apps allow developers and integrators to alleviate the expense and time necessary to build and maintain custom integrations by leveraging tools provided through the Akeneo App Store.

3. Time-to-Market Insights

What’s the best way to beat out your competition? Get on the shelf earlier with a faster time-to-market and increased sales. Just announced as part of our Spring 2023 Release, Time-to-Market Insights brings new operational analytics to the Akeneo Product Cloud that identify opportunities to streamline the product data enrichment process in Akeneo PIM, providing your team with the data and insights you need to innovate and improve.

4. Akeneo for Shopify

Today, eCommerce teams have to pull from multiple scattered data sources to build their product catalog in Shopify.  The Akeneo App for Shopify enables customers to connect Akeneo PIM directly to their Shopify stores through Akeneo technology and Shopify APIs.  Customers can easily publish their optimized product content from Akeneo PIM directly into their Shopify stores, making it easier than ever to map and import Akeneo products into Shopify.

With this newly released app, customers can easily publish their optimized product content from Akeneo PIM directly into their Shopify stores, resulting in a faster time-to-market, more accurate and up-to-date product content, and more impactful product experiences that include images and technical or emotional information to your customers.

5. 10 additional new apps on the Akeneo App Store

That’s right, we released so much stuff that we had to combine a whole other 10 new announcements into one! We launched many more apps other than Shopify, including:

• Digital Asset Management (DAM) apps, such as the new TESSA Akeneo App by EIKONA Media, Filerobot Akeneo App by Scaleflex and Akeneo Image CDN by TwicPics, which will allow Akeneo customers to seamlessly access digital assets within Akeneo PIM and foster cross-platform collaboration between teams working in an external DAM and teams working in Akeneo PIM.
• Translation apps, such as Powerling x Akeneo App, and DeepL App by Induxx that will streamline workflows to make it easier for businesses to deliver localized content. 
• Artificial Intelligence (AI) based apps, such as ChatGPT Bee App by Dataggo and RoughDraftPro AI that leverage ChatGPT to speed content enrichment. Contentwise Catalog Builder App also leverages AI capabilities to generate product attributes and text.
• A new catalog classification app, Calago ETIM App, that creates a catalog structure in Akeneo PIM based on ETIM classifications, the international standard for technical products.

And that’s not even all. You can head to the Akeneo App Store to get a full account of all the new apps released.

6. Identifier Generator

Enable product managers to efficiently prepare products for market with the Identifier Generator, a new way to automate the generation of your identifiers during the creation process of your products. Create product identifiers, a critical piece of product information, directly in Akeneo PIM and ensure that your product identifiers are created and structured to match your specific needs. This new feature allows your organization to create the structure of your identifiers with product attributes, select your targeted products by specific families, and manage custom abbreviations for each property.

7. Enriched Categories

Create a better customer experience, powered by a stronger product experience. With Enriched Categories, your organization will be able to create more impactful experiences for your customers on your D2C site by providing them with access to more information about specific product lines, categories, or sub-categories. Enriched Categories enables your team to leverage e-merchandising information such as images, descriptions, and SEO content, all of which provide better information to your buyers.

8. AI-capabilities now available in Akeneo PIM

Thanks to Spring Release 2023, you can now leverage Artifical Intelligence (AI) and Machine Learning directly inside of Akeneo PIM.  Automate the cleansing, deduplication, and categorization of product data as it is imported into Akeneo PIM, and support a faster time-to-market through AI-driven data cleansing.

9. Developer Tools and Sample Apps 

Akeneo’s platform makes it easier than ever before for you to interact with our ecosystem, ensuring that both our customers and integrators have access to everything they need. On the customer side, Business Users can feel confident that the applications that they need are easily accessible in the Akeneo app store off-the-shelf, are easily integratable. And for our integrators, partners and developers can integrate with Akeneo, reducing their Total Cost of Ownership (TCO) with confidence and ease.

10. Akeneo PIM Flexibility v 7.0 

The forever-free, open-source Akeneo PIM Community Edition (CE) now boasts some of the latest and greatest Akeneo features. CE customers and managed services version customers can now more easily export and import product information with the product UUID option, as well as mark the SKU input as optional, and more. See the full list of what’s included in Akeneo PIM Flexibility v7.0 here.

With a decade of dedication to product experiences in  our rearview mirror, we’ve released a ton of really exciting and innovative product updates, but Spring Release 2023 has truly been one to remember. We had a wonderful time celebrating with our PX community of customers, partners, and PX experts at Unlock Paris last week, and we look forward to seeing what we can create and build together in the future.

Expansion Award Winner: DELFINGEN 

Who are they? 

What makes them award winning? 

Acceleration Award Winner: Kolmi-Hopen 

Who are they? 

What makes them award winning? 

Global Award Winner: FENDI 

Who are they? 

What makes them award winning? 

Leadership Award Winner: Arkema

Who are they? 

What makes them award winning? 

Experience Award Winner: Smartphonehoesjes.nl

Who are they? 

What makes them award winning? 

Ambassador Honor Winner: Bowens

Who are they? 

What makes them award winning? 

Global Awards

Impact Award Solution Partner 2022 

Impact Award Technology Partner 2022 

Rising Star Award Solution Partner 2022 

Rising Star Award Technology Partner 2022 

Hero Award Solution Partner 2022 

Hero Award Technology Partner 2022 

Global Growth Award 2022 

MACH Partner Award 2022 

Integration Award 2022 

Regional Awards 

Growth Award North America 2022 

Growth Award Central Europe 2022 

Growth Award Western Europe 2022 

Growth Award UK/I 2022 

There’s good reason for this migration — one recent survey found that roughly 54% of consumers are now using direct-to-consumer channels to shop frequently and are likely to retain those habits in the future. As a result, direct-to-consumer sales are projected to reach almost $183 billion in 2023.

But selling directly to consumers (sometimes noted as DTC and D2C) can be a real challenge for even the most successful B2B brands; from issues of control over product experience to the need for speed on direct-to-consumer platforms, even global brands can find it difficult. Discover how a strong product information management (PIM) solution can help you navigate around any roadblocks and become a D2C brand success story.

Get online

The challenge: If you’re a B2B brand without an eCommerce platform, you’re not alone — there are plenty of other manufacturers and distributors who have yet to complete their digital transformation. In order to sell directly to consumers, however, you’ll need to build an eCommerce store where consumers can find information and purchase your products, one that can stand out from the ever-increasing crowd of online retail companies. That means offering accurate and consistent product information, compelling product descriptions, dynamic digital assets, and more.

The solution: A PIM solution is purpose-built to help you complete your digital transformation and begin meeting consumers where they are — namely, online and on other digital shopping channels. With a strong PIM solution, you’ll be able to easily and efficiently collect, standardize, enrich, contextualize, and distribute product information to not only your retail and distribution partners but also to your owned channels — such as your new eCommerce site.

Control your product experience

The challenge: To succeed online, it’s crucial to take control of your product experience and provide your customers with a unified, but not uniform, product experience across a range of different channels. But managing your product and customer experiences in an omnichannel world is a complex and challenging process that includes complying with the requirements of every channel you sell on. This includes customizing product descriptions and digital assets for each channel and providing a product experience tailored to the touchpoint your customers are using, regardless of where they are on their online shopping journey.

The solution: A strong PIM solution will offer tools to help you categorize products, including product variants, and offer tools like automation and a business rules engine to make the product enrichment process more efficient. This will make it easier for your team to present a compelling product experience that remains consistent, compelling, and up-to-date across a wide range of owned and unowned channels, including direct-to-consumer outlets. And, by pairing your PIM with a strong activation solution, you can take your direct-to-consumer experience to the next level to win over even more new customers.

This quantified, research-based index evaluated sixteen technology providers and products on seven key categories: five were related to product experience, including Adaptability, Capability, Manageability, Reliability, and Usability. The final two categories were customer experience related: Validation and TCO/ROI.

Essentially, the PXM Value Index is an assessment of how well a vendor can address a buyer’s PXM requirements through their software offering. Ventana Research factors customer expectations and needs into their analysis, providing a holistic report that enables organizations to achieve the levels of organizational efficiency and effectiveness needed for engaging digital experiences through PXM best practices.

Why is this important? Well, for starters, two-thirds of consumers say they would stop buying from a brand due to a bad product experience, and over half of all consumers say they are willing to pay a higher price for a more informative and compelling product experience. But delivering these sort of compelling and consistent product experiences across a continually expanding array of channels and touchpoints is nearly impossible without first establishing a solid foundation of product information, and that is where the art and science of PXM comes into play.

Our innovative software offering placed the highest in the “Validation” category, which analyzed the vendor’s ability to support a customer through their PXM journey across sales, onboarding, support, services, and partners, and how the vendor utilizes customer interactions and feedback to improve their product. The close-knit PXM community we’ve managed to curate allows us to use customer behavior and needs to inform our roadmap and improve our product offerings.

Akeneo was ranked second place in several categories as well, including the “Usability” category, which analyzed the technological intelligence of the vendor’s software across the user’s experience, including the use of Artificial Intelligence (AI) and Machine Learning (ML). Ventana Research also factored in the usability of the software by employees of varying skill levels and expertise. With the constantly shifting job market and economic conditions, this is a factor that organizations need to heavily consider when evaluating vendors as quick tool adoption can reduce cost and save time.

Often, when an organization looks to improve its customer experience, they take a “customer-first” approach, which is fair; however, focusing on the customer experience before the product experience is like building the house without pouring the foundation first.

The product experience is the key to exceeding customers’ expectations. It’s what unifies an organization’s efforts to scale and grow, and a well-implemented PX strategy brings more value to the business by enabling efficient expansion to new channels and an experience that your buyers can trust. 

You can learn more about the 2023 PXM Value Index here, or check out a summary of Akeneo’s results in the Ventana Market Perspective. If you’re curious as to how far along your organization is to providing world-class product experiences, you can take our self-assessment for an analysis of your current PXM maturity level and personalized tips and tricks for improving your PXM practice.

1. Identify the team

Who uses a PIM?

2. Identify the goals

What are your PIM pain points?

• Scattered, manually managed, redundant product information 

• Siloed teams, technology, and communication

• Slow time-to-market 

• Inability to scale

• Poor product experiences that result in lost sales, unhappy customers, and high return rates

What are your strategic growth goals?

3. Identify the features

What makes a good PIM system?

Other factors to consider:

The Right PIM Vendor for You

Bringing together the right PIM team is the crucial first step for any successful PXM project, because implementing a Product Information Management (PIM) solution is a wide-ranging process that involves a wide swath of your organization. That means it’s critical to identify the key stakeholders and decision-makers in your organization early in the implementation process and help them understand the potential benefits of implementing PIM.

To help you garner support for PXM across your organization and become an evangelist for the power and potential of great product experiences, we’ve collected three tips to help you ensure your organization understands the value it can bring.

1. Emphasize Return on Investment

Improved process efficiency, a more manageable workload, and fewer manual tasks through automation are all good things that are made possible by a robust PIM. Decision-makers and executives, however, are typically more convinced by its impact on the bottom line.

They want to know how much the solution will cost, as well as what benefits the company could see if they do make this strategic investment. Namely, they need to understand the ROI, or return on investment, this solution holds. So, spread the word about the ROI of PIM by tracking key performance indicators, from improved conversion rates, reduced returns, improved time-to-market, lower enrichment costs, and even increases in average order volume.

Point to examples like Midland Scientific, a scientific instruments and lab equipment manufacturer, and an Akeneo customer. They were able to reduce the cost of product enrichment by 5 times — from $5/SKU to $1/SKU — and accelerate product catalog production speed by 50% after using Akeneo PIM to take control of their product information processes.

2. Reflect on the cost of bad product experiences