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Whitepapers

Apr 24, 2020

How PIM and PXM Fuel The Modern Customer Experience

Discover 7 key tips for meeting customer expectations in the experience economy

Type

B2B
B2C

Challenge

eCommerce
Optimized Catalog Management
Product Experience Management

7 key tips for meeting customer expectations in the experience economy :

Meeting consumer expectations is crucial to success — but knowing exactly what those expectations are, and what must be done to meet them, is often easier said than done. That’s why Akeneo came together with our partner Accenture France to find out exactly what consumers expectations are when it comes to omnichannel product experiences, and whether companies are meeting them. The results? Consumer expectations are higher than ever, and companies are missing out by falling short of those expectations — our survey of 1,002 French consumers found that only 7% of consumers are fully satisfied with product information in their multi-channel purchasing journey.

Want to read the results?

How can your team better understand your customers’ expectations and not only meet but exceed them? Download your copy of How Product Information and Product Experience Fuel The Modern Customer Experience today to find out! You’ll learn: 

  • What consumers want and expect during modern omnichannel transactions
  • Why companies fall short of consumer expectations
  • Accenture’s seven key tips for meeting customer expectations in the experience economy

Continue Reading...

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Apr 07, 2025

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Discover how AI is reshaping the way consumers search for, discover, and interact with products, and what businesses need to do to keep up. Packed...

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Mar 27, 2025

Akeneo’s 2024 Impact Report: A Commitment to Sustainability and Growth

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