GDR CEO and Unlock London keynote speaker Kate Ancketill explores the most transformative roles of AI in customer experience, and how brands can prepare for what’s coming next.
At Unlock London this year, we had the opportunity to sit down with Kate Ancketill, CEO of GDR and a globally recognized keynote speaker on retail and innovation, shares her perspective on how AI is not just reshaping commerce, but redefining the very essence of customer interaction. Drawing on insights from her keynote, Kate highlights the most impactful uses of AI today, from predictive personalization to AI agents and conversational interfaces, and tackles the tension between automation and authenticity.
Kate dives into the most disruptive areas of AI in commerce, offers a realistic look at the future of search, and shares actionable advice for maintaining brand humanity in an increasingly automated landscape.
Key Takeaways:
Want to stay ahead of the curve in an AI-powered commerce landscape? Watch the full interview with Unlock London keynote speaker Kate Ancketill now.
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