2025 Consumer Returns Report

The cost of returns is rising, and it’s becoming one of the biggest challenges for today’s retailers and brands. 

Our latest report, based on a comprehensive survey of consumers around the world, reveals ten critical findings that offer new perspectives on why returns happen and what businesses can do to reduce them without compromising the customer experience.

Inside the report, you’ll discover the top reasons consumers send products back, how gaps in product information can silently drive up return rates, and the growing role of sustainability in returns, showing how eco-conscious shoppers factor environmental impact into their post-purchase choices.

Key findings include:

• Nearly 60% of consumers have returned a product due to inaccurate or misleading product descriptions
• 65% of consumers have returned a holiday gift in 2025 so far
• Almost two-thirds of shoppers avoid brands with difficult returns processes
• The number one reason for returning clothing items is sizing issues
• And much more!

By addressing the upstream issues that lead to returns, improving product content, and enhancing the post-purchase experience, brands can reduce costs, increase loyalty, and align their sustainability efforts with evolving consumer expectations.

Ready to turn returns into revenue? Fill out the form below to download our 2025 Consumer Returns Report and gain the insights you need to create better experiences and more resilient business strategies.