We need to accommodate a range of diverse personas from 20 to 65 years old, including the day-to-day user, managers who want to report, and IT and admin staff that need to customize and maintain the software.

<<< Stéphane Giraud, Lead UX Designer prototyping >>>

What makes us different?

We design the UX with the mindset that it will be used by many different people across a wide range of roles and responsibilities. We are committed to avoiding a design that looks fancy but is hard to use. Instead, we take our time to create a simple interface that is intuitive and efficient to use. So how do we do this? Well…

We take our customer feedback seriously.

Customers are struggling to match applications to the speed of their business demands. And one of their most significant challenges is becoming “stuck” within their day-to-day needs and not having the right technology to help ease this paralysis.

Because of this customer concern, we scaled our implementation strategy to regularly implement our customer feedback into real product changes and solutions, and the very first step was setting up a framework to support this feedback.

One example of this is how Akeneo approaches our release schedule. To date, Akeneo has had a remarkably stable release schedule. However, we have decided to change it to gain in reactivity and flexibility – and to continue to address our customer needs. Moving forward, we will issue a major launch every September with minor releases in December, March, and June. 

Collecting Great Feedback

From a UX Design Perspective, we’ve found that product feedback surveys where respondents choose from a pick-list of limited options do not deliver an accurate understanding of what our customers need. The extent of PIM user needs can’t be reduced to yes/no or rating questions from 1-10. Instead, when we focus on the business challenge that our customers are trying to solve, we can create a better solution that aligns to overall goals. We then reconcile this input. And this is simply what we did to build the new UX in 2.0. Our customers told us that wanted a more simple and intuitive user experience – and that is what we delivered. 

 

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For example, our customers were consistently asking for a decent Project Management Tool feature. It was an acute need for many clients. The knee-jerk reaction was to quickly implement a classic Project Management Tool on top of Akeneo PIM. There are many solutions available on the market, and the implementation would have been swift and easy. But it struck a chord with us! Why should we ask our end users to be stuck in project management when they should be focused on their core business: the process of Product Enrichment. Thus we entered a design cycle, and the Teamwork Assistant was born.

<<< new Dashboard reporting the Teamwork Assistant >>>

 

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Our customers explained the challenge they wanted to solve… but it was still up to us to figure out how to interpret the problem and find a workflow solution that felt intuitive and efficient.

The first step of any UX design strategy is to build the right framework or process to facilitate the use of great feedback and resist the temptation in choosing the easiest solution.

Idea Manager

We maintain a list of all the ideas generated by our end users. Every idea is recorded, whether it was produced in a feedback interview, or shadowing session, by a salesperson talking to a potential buyer, or from the help desk personnel talking to an active user.

Each product owner tracks the implementation status of new ideas. We also monitor where the ideas come from so product owners can go back to the user to investigate and flesh out the suggestion or conduct an additional study to assess similar needs with other users.

When the same idea is requested by multiple sources, we track that too. If a lot of users have the same suggestion, and it is proved there is a business value, it then becomes prioritized and moved into the product roadmap. If an idea is not PIM centric, it isn’t ignored, but instead, it is submitted to the marketplace team to be built outside of the core product as an integration or extension.

23% of all ideas shared since the beginning of Akeneo PIM has been implemented. We don’t collect customer feedback just to make our customers feel like we are listening to them; we actively implement their ideas into new product features.

Customer Interviews and Visits

Each product owner conducts two to three interviews every month with current clients regarding specific features, and the team leads one face to face visit each month. In the past, we have conducted feedback interviews on topics like dashboards, modeling complex products, media management, etc. The only requirement for end users to participate in the interview process is that they have been using Akeneo PIM long enough to understand the primary functionality. These interviews stir up new ideas, establish a cycle and multiply the value of the direct connection with our clients or markets.

Each product owner conducts 2-3 client interviews per month challenging a specific value proposition.

Shadow Sessions

Interviews are great, but sometimes users don’t even know what changes they need to make operations run more smoothly. Every organization wants to optimize for productivity/collaboration, but users may not precisely know what features or additional functionality they need to make it happen. This is why we host “shadowing” workshops.

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For example, workshops enabled us to detect that setting up one view required a user to complete 3-4 tasks. In the new release 2.0, 3-4 tasks are still needed but now are grouped into one unique location instead of being distributed across multiple locations. Testers reported a better performance score compared to the previous feature.

<<< New step by step workflow to set up a view >>>

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We work with our clients to observe how end users interact with Akeneo PIM and take note of how users navigate the system, which tasks most impact productivity and to detect where time is wasted. Because of this, we can understand where UX improvements need to be made, and whether or not the users realize the impact that specific optimizations could have on their workflow.

Up next is Part 3 in the UX Design series. After conducting a dedicated roundtable with many stakeholders, learn about how we implement customer feedback into real product changes.

Ready to test-drive Akeneo PIM, or interested in a free consultation? Contact us today!

Interested in learning more about UX Design? Read our complete blog series:

<<< Inside Akeneo: UX Design Part #1 – The Philosophy

Inside Akeneo: UX Design Part #3 – The Build (stay tuned) >>>

User Experience (UX) is the heart of Akeneo PIM

Akeneo PIM is UX driven. Our ultimate goal is to create an easy-to-use product information management (PIM) system with all the functionalities and features to serve a wide range of end users. We talked with Stéphane Giraud, Lead UX Designer, and Nolwenn Poirier, Product Owner, to discuss the origins of UX design and how that influences our philosophy at Akeneo.

The History of UX Design

UX Design is a buzzword in many software companies. It has been focused on and celebrated by the major tech organizations of the world – Google, Apple, Facebook, Amazon, and Microsoft (GAFAM). Prompted by GAFAM, the “Mobile First” and “Ease of Use” philosophies emerged around 2010 and remain major components for UX design strategies today.

While UX design has been increasingly trendy since 2010, its roots actually began for over 40 years. Today, UX design is considered a science. One of the largest proponents is the Nielsen Norman Group, created by Donald Norman and Jakob Nielsen in 1998. The group has published numerous studies on a variety of UX topics including managing forms for usability, navigation menus, eye tracking, and more. Today their philosophies are still taught in school and incorporated into UX designs.

What makes a good user experience?

Do not Market Your Design

For any software company, it is important to get end users interested in your solution early on at the pre-sales stage. These individuals will ultimately be the people who interact with your solution on a regular basis and are some of the key players in the decision-making process. Fortunately, or unfortunately, their impressions sometimes rely on non-objective criteria, like their personal feelings towards pre-determined workflows or other features.

Software companies often feel a strong temptation to deliver what the end users think they want. Although understanding and considering what your users want is important, we believe it is the job of the UX designer to figure out what types of changes and features the users actually need.

It’s the job of the UX Designer to understand the customer needs that may be hidden in the shadows.

Pay Attention to Trends

Web technologies are moving at lightning-fast speeds and GAFAM regularly proposes (or rather imposes) their own rules which can dictate what defines the “best” user experience. They want to set these user experience standards because:

• A consumer who adopts your codes and conventions can remain captive in keeping and maintaining your technology for years.
• It’s another way to stay ahead of the competition: if these organizations rewrite the rules they can set the pace, thereby forcing other organizations to either copy them or step up their game.

Think about many recent UX/UI design trends: Skeuomorphic, Flat, Metro, Fluent… these were all introduced, discarded, and/or forced onto consumers by GAFAM.

It can be hard to escape. When managing a website or eCommerce platform, there is often a strong desire to innovate with great design, style, or unique content in an effort to attract new customers. In fact, it’s common for eCommerce companies to drastically refresh their website design every 3-5 years to look “current” and implement the latest SEO techniques and mobile requirements. However, that innovation is limited on practical level by UX conventions that consumers can understand.

For a software company like Akeneo, it can be challenging to integrate an easy-to-use interface with the required business logic components. Unlike an eCommerce website, many of the concepts we need users to understand at glance have not been established by GAFAM… or anyone else.

So what are the secret ingredients to creating a great user experience?

In the past, KPIs for UX were limited. Some organizations tried to equate clicks or time spent on a page with good or bad design. Today, user interface (UI) technologies, primarily performance and fluidity, have significantly improved. KPIs can be measured more confidently  and rely on cloud technologies that can more accurately measure meaningful performance and interaction metrics.

But even with advanced technology, you can’t reduce UX to just clicks.

At Akeneo we have an established UX philosophy. We believe that the user experience must:

• be simple
• save users time when enriching product data
• have features and wording that is obvious and relevant
• be friendly

We believe that simplicity is a strong driving factor in the adoption of new technologies and can help you quickly shape your skills while:

• Reducing overhead
• Boosting performance and productivity
• Accelerating participation across functional teams to improve product information
• Allowing you to focus on your core business and increase sales

Because Akeneo PIM is one unique application, the relationship between UX design and business logic is simpler and more consistent.

Interested in seeing a great UX?

The only way to determine what makes one UX better than another, is to dive in yourself and understand how the underlying functionality and UX interact.

That’s why we offer our community edition for free. It doesn’t make sense for us to try to convince you how great our UX is if you can’t even explore it on your own.

You can’t assess a UX based on facts and figures or by just looking at pretty screenshots. You have to USE it.

To truly evaluate the UX of Akeneo PIM compared to other solutions we suggest that you:

• Create  two or three business use cases
• Identify and profile the key users within your organization that will use Akeneo PIM on a daily basis
• Build an assessment grid for those users to grade each product
• Unleash the users to test product options
• Compare notes and assessments

Ready to give it a try?

Access our Community Edition Online Demo or for a more customized test experience, contact us for a consultation.

Interested in learning more about UX Design? Read the next portion of this blog series.

Inside Akeneo: UX Design Part #2 – The Design. >>>

A PIM supports the different needs of both the Vendor Manager and the Product Manager in fulfilling their distinct roles:

• The Vendor Manager focuses on supporting existing vendors and onboarding new vendors and is deeply involved in those relationships (e.g. KPI analysis, contract renewal, etc.)
• The Product/Category Manager manages onboarding new products and improving product quality. This involves enhancing product descriptions with the e-tailer’s own vision and branding while adapting that data to the target audience. The product manager’s vendor relationship relies on micro moments such as onboarding a new collection, marketing promotions, etc.

A PIM supports strategic vendor management across the portfolio of vendors and a better product experience for end buyers, resulting in lower returns with increased traffic and conversion.

Reduce Risk in Experimenting with New Product categories or Geographic Expansion

Marketplaces can fuel rapid growth in new product categories and/or geographic markets. Partnering with marketplace vendors can radically speed up entry into these new markets. Partnerships slash inherent risk as well.

Allowing partners to carry the burden of additional inventory and logistics reduces the need to invest heavily in an untested market and provides the opportunity to explore new markets with relatively low risk. Once market demand is proven, the risk of brand investment drops significantly.

Net Addition and Diversification of Revenue Stream

A commonly overlooked benefit of a marketplace strategy is revenue diversification.

A smart marketplace approach can be as profitable as direct sales for the sponsoring brand.

Even if margins are higher for direct sales, the revenue increase in a marketplace approach outweighs the cannibalistic effect of marketplace sales. If you don’t offer a product/service that the buyer wants, where they want it, and with the right shipping offer… you will lose the sale. Marketplaces help you retain some of that revenue while building customer satisfaction.

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Ricard Case Study

Ricard decided to test opening a new sales channel as a departure from its historical business model. The Marketplace LesNouveauxCavistes offers independent and local liquor stores an opportunity to expand their offerings online. The marketplace, powered by Mirakl marketplace management software, launched at the start of 2017. It provides the following benefits:

• A new channel approach for beginners, early adopters or experts to discover new products, featuring more than 3,700 references with advanced advice and great content.
• A simple and easy path for 70 Independent Liquor Stores to test an initial online sales experience and boost revenue.
• A chance for Ricard to earn additional revenue through a new direct sales channel and then expand the program for larger growth.

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What are the risks of a Multi-Vendor Marketplace Strategy?

The biggest risk in hosting a multi-vendor marketplace is damage to brand reputation from non-performing vendors. Studies show that if something goes wrong in the transaction with a third-party vendor, 85% of the customers blame the seller and not the marketplace brand itself.

The second biggest risk is from poor customer experience when sellers don’t provide high quality product information. This degrades the shopping experience and increases the number and severity of downstream problems with customer satisfaction following the transaction.

Critical Tools for A Successful Multi-Vendor Marketplace Strategy

The two critical tools needed to solve the brand risk challenge of launching a marketplace are:

• The Online Marketplace Management software
• Product Information Management software

Online Marketplace Management software

Good Online Marketplace Management software is a key requirement for launching a marketplace. There’s no need to homebrew software. Excellent best-of-breed tools (such as Mirakl, used in the Ricard study above) enable you to automate vendor relationships within the marketplace.

Online Marketplace Management software needs to provide full control over quality and KPIs for service levels, response time, logistics, customer ratings, etc. This allows you to easily maintain quality levels to protect your brand from non-performing vendors without a lot of time-consuming manual reporting and management tasks.

Product Information Management software

Product Information Management (PIM) software is the final piece of the puzzle in creating a thriving marketplace.

Akeneo PIM is tailored for marketers to easily personalize workflow processes, leverage the product family data structure to simplify and streamline data capture, and easily assign responsibilities across the organization. It’s powerful, flexible, easy-to-use, and integrates with virtually every storefront, marketplace, ERP, and digital asset management tool available. And it’s open source.

You can take our suggestion of choosing Akeneo as your PIM of choice with a grain of salt (although seriously – it’s open source – why wouldn’t you at least try it out ). But what you shouldn’t take with a grain of salt is that a PIM is an absolute necessity in a successful marketplace process.

Better product descriptions = Higher Customer Satisfaction Better Conversion Rates Lower Return Rates

If your biggest risk in implementing a marketplace strategy is reputational damage from sub-standard product listings (and vendors), the best way to mitigate that risk is to ensure that every product listing in your marketplace meets your quality standards for product description and detail. Better product descriptions equal lower returns and higher customer satisfaction.

With Akeneo PIM, it’s easy to ensure that every product description on your site, whether your own or one of your marketplace partners’, is complete, accurate, and up-to-date.

Akeneo PIM makes it easy to enforce quality standards. If you’re already using Akeneo PIM for your current product information you can simply extend your existing product information quality standards to your marketplace partners. Likewise, Akeneo will automatically import your partner’s product data from a variety of spreadsheets and ERP systems or other sources. Akeneo then flags SKUs that need additional product information, media files, or translation for accurate completion.

Managing your marketplace using Akeneo PIM benefits your partners as well, since no reputable vendor wants to post product information with incomplete, outdated, or erroneous information.

Conclusion

Multi-vendor marketplaces can be a great strategy to extend product offerings and expand geographic reach while increasing customer satisfaction and revenues. In order to reap the rewards of your marketplace, be sure to arm yourself with two essential tools: Online Marketplace Management software and PIM.

Looking for the world’s best PIM software?

Over 40,000 merchants worldwide choose Akeneo.

Find out what Akeneo can do you for you with a test-drive or a free consultation! Contact us for more information!

<<< Part#1. Multi-vendor marketplace: Is it right for you?

What’s Keeping You Awake at Night?

The biggest competition in today’s online eCommerce market is the massive multi-vendor marketplace. In the early days, the big A’s – Amazon and Alibaba – helped to increase online shopping, getting consumers and business customers alike accustomed to buying online. Their victories were your victories.

But today, that balance has shifted. Now, eCommerce executives need a strategy to compete with – or risk becoming little more than suppliers to huge multi-vendor marketplaces. The Big A’s compete on product, price, and volume, offering a large range of product options through a product inventory that is almost impossible to match. Amazon accounted for the majority (53%) of the growth in US e-commerce sales for last year…. and that phenomenal growth was largely based on the marketplace model, where third-party sellers offer products alongside Amazon’s own.

Tactics to best compete with Amazon and Alibaba are on the minds of many eCommerce executives these days. As well they should be.

Adopting the Multi-vendor Marketplace model with a product quality focus:

To remain competitive, many large and mid-size companies need smarter approaches to merchandising. One promising approach is to transform a traditional eCommerce site into a multi-vendor marketplace by offering an increased range of higher-quality products without the risk of inventory, logistics, or servicing investments. This approach provides a unique competitive advantage against the Big A’s. Another approach is to shorten the value chain, bypassing wholesalers and buying directly from brands.

Two technologies are key to a successful marketplace: a marketplace management platform for onboarding and managing sellers, and a product information management (PIM) application. A PIM ensures that the right mix of products are presented in the most efficient and effective way possible, giving customers the best value for each product category. For maximum efficiency, the marketplace platform and PIM application need to be tightly integrated. Using the Mirakl marketplace management platform in combination with Akeneo PIM can make the move to a marketplace strategy efficient and highly successful.

Why is product information a key driver for a successful marketplace?

• Personalization requires high-quality product information
• Omnichannel needs product data that is consistent across all touchpoints
• Intelligence from new sources – such as Chatbots – relies on accurate product data

There are massive opportunities in the creation of carefully curated horizontal and vertical marketplaces that can provide customers with incredible value for given product categories or market segments.

Here are two examples that illustrate how a marketplace approach can succeed:

The first example is Deco.fr (M6 Web Group), a specialized online store that sells to a highly targeted audience of women age 25-45. Approximately 40% of the audience was upscale. The store featured household goods and had significant traffic. Specialized brands are a key part of their portfolio. Deco.fr decided to transform its strategy from a traditional model to a marketplace approach using Mirakl as the marketplace management platform and Akeneo as the PIM system. The key goal was to reach critical mass at the end of the first year through a focused effort to onboard 75-100 vendors via the Mirakl platform – with an average of 1,000 offers each – for a total of 80,000 SKUs managed in Akeneo PIM.

• The Mirakl system made it easy to onboard the new vendors and all the new product information was smoothly managed in Akeneo PIM.
• The PIM uses access right managements that allow vendors to upload product information to the system where Deco.fr marketers can enrich the product data.

Using the marketplace approach, Deco.fr could promote additional vendors and brands, with more relevant product information to a larger audience, and engage customers in new ways such as personalization. Deco.fr relies on Akeneo PIM to deliver their full range of product information across channels in whatever formats are required – for standard descriptions, videos, demos and more. Now Deco.fr is a successful marketplace with the ability to grow and expand in France and even to new countries.

Delamaison is a second example of a successful marketplace approach. Delamaison is a specialized store featuring household goods including home decoration & garden products.

Using Mirakl as their marketplace management platform and Akeneo as their PIM, Delamaison offers highly curated and trusted selections of inventory to their customers which result in higher conversion rates. Thus, for many eCommerce players, adding a multi-vendor marketplace can be seen as less of a radical shift in strategy and more like leveraging existing competitive advantages. And quality product information is critical to that success.

What are the consumer advantages of Multi-Vendor Marketplaces?

Marketplaces provide customers with more product offerings, fair prices, and an optimal customer experience.

Multi-vendor marketplaces control the buying process for both consumer and B2B goods. To win business, your product offerings need to feature a variety of products presented in a highly compelling fashion, with accurate, complete descriptions that resonate with buyers. If your product presentation doesn’t meet buyer expectations they will go and shop at your competitors. Worse, if you consistently can’t give them a superior product presentation with the information they desire, they’ll stop coming back. And price competition – with multiple sellers competing – ensures that your customers get the best price possible.

Marketplaces allow for rapid and radical increases in product assortment.

With the right software, a Marketplace Manager can typically manage ten times the number of traditional vendors and each can offer a larger selection of products.

Why? The Multi-vendor Marketplace is a more streamlined relationship model.

In a typical vendor relationship, a Marketplace Manager is required to:

• Find new vendors and products
• Negotiate contract terms
• Onboard vendors and their products
• Setup rules to define minimum data quality standards
• Organize merchandising
• Review, suspend, and promote vendors
• Periodically re-negotiate terms and restart the entire process when onboarding a new supplier

However, with a marketplace, you can bring an entire assortment of products onboard as simply as integrating the vendor’s product data. 90% of the tasks (orders, payments, invoices, contracts) can be automated. In the next blog post, we’ll explore how a PIM makes the migration to a marketplace model cost effective and efficient while driving to higher revenue and saving costs.

Part#2. Using a PIM to manage a successful Multi-vendor Marketplace >>>

The table below shows how productivity savings, conversion improvements, reductions in return rates, and increased margin from higher revenue yields a total of $140,629 in gains the first year. Depending on the complexity of your project, you can quickly reach  financial breakeven very soon, accelerate  market expansion and offers can significantly leverage your Return on investment

Assumptions: Table 3.1 shows the entire ROI equation over the three-year period based on calculations from the two previous posts.

• Productivity savings are shown in PIM ROI Blog post #1
• Sales and conversion data are shown in PIM ROI Blog post #2
• Retail average net profit shown at 3% (see Stern.nye.edu)

Table 3.1 – Summary of cost savings and revenue increases enabled by the use of PIM at a company with 30,000 SKUs in year one.

As shown in the first two blog posts, an eCommerce business selling 30,000 SKUs could save $12,500 by improving product management productivity with PIM. As the product list and sales channels expand,  productivity savings increase in years two and three, as shown in Table 3.1 above. The PIM delivers additional revenue increases by improving on-site conversions and reducing merchandise returns.

“R” is the cumulative gains from productivity savings and increased revenue. The average net profit margin is 3% (see Stern.nye.edu). In year one, the $12,500 in productivity gain, added to the $128,129 in increased margin from higher revenue, yields a total of $140,629 in gains.

While omitted from our calculation due to wide variances across industries, PIM is also able to facilitate revenue growth by simplifying expansions into new market and product offerings.

The Math of PIM ROI

ROI is a number determined by the following formula:

ROI = (Net Profit – Cost of Investment) ÷ Cost of Investment *100

As an example, a Net Profit of $25 on a Cost of investment of $20, yields an ROI of 25%, as shown by the equation: ($25 – $20)/$20 = $5/$20 = 25% Your return (The “R”) in this case equals your PIM efficiency savings and increased profits from PIM. Your investment (The “I”) is the total cost of ownership of the PIM system.

Akeneo – Smarter Design, Risk-free, Maximum Value, and Seamless Integration:

What makes Akeneo PIM the superior choice? Low total cost of ownership is just the beginning. Akeneo removes the risk from your PIM decision. With Akeneo PIM, you can try the Akeneo Community Edition as a free proof of concept before investing in the Enterprise Edition. With first-hand system knowledge and experience, you understand how the system works with your product data – the risk simply goes away. Akeneo is more cost efficient by design. We’re open source. A traditional system is a closed box; you pay expensive licensing fees and must work with what’s inside. With Akeneo PIM, you only invest in functionality that solves your unique challenges.   Akeneo PIM delivers maximum value for your budget at significantly lower costs. We’re open source – so the base cost of Akeneo is zero. With Akeneo PIM, you only pay for what you choose. And that means better ROI and higher growth, year after year. The Akeneo Enterprise Edition is smart design for seamless integration into current product enrichment workflows. Rather than clumsily trying to build new workflows to match a proprietary PIM tool, Akeneo enables easier adoption, markedly better user satisfaction, and greater efficiencies. The Akeneo Enterprise Edition includes the standard features of the Akeneo Community Edition plus: – Advanced rights management – Validation workflow – Versioning and publication – Rules engine – Product asset manager – Teamwork Assistant The Akeneo Enterprise Edition is a customizable PIM system, designed for seamless integration across your merchandizing workflows, to deliver maximum ROI. Want to see how PIM could decrease costs while increasing revenue for your organization? Ready to learn more about Akeneo PIM integration? Interested in a demo of Akeneo Enterprise Edition? Contact us for a free consultation. Not ready to talk anyone yet? Try taking Akeneo for a test-drive. << How Product Information Management Makes You Money – Part #2

Akeneo rules UI Extension: create, edit and delete rules easily

This rules engine extension provides a graphic user interface that enables more convenient creation, editing and deletion of rules. Previously, the only way to create or edit rules was to import dedicated YAML files.

What is the Rules Engine?

The rules engine is an Enterprise Edition feature that allows you to define automation rules and smart attributes.

• Automatically classify your products based on their attribute values
• Edit an attribute value based on another attribute’s value
• Easily extend the rules engine to add your own actions and triggers which helps you automate many functions within Akeneo

A rule is built with one or several conditions and will trigger one of several actions.

Akeneo rules UI Extension:

With this new extension, you can create a new rule, edit and delete an existing rule directly from the interface without a YAML file.

Interested in more information?

This video from basecom explains everything about the Akeneo Rules Extension: how to install it and how to use it (starting at 4’ minutes).

https://youtu.be/xxJHT8hduuc

If you have any questions or comments regarding the rules UI Extension or if you are considering an integration into your Akeneo Enterprise, please contact Steffen Krüger, IT-Consultant at our partner basecom at [email protected].

Criteo is a tool to broadcast customized banners on internet browsers and social networks to better engage audiences and increase sales. Criteo uses predictive algorithms to offer product recommendations to new customers and increase conversion rates of new and existing customers.

The Criteo bundle is plug and play, and will not affect your Akeneo instance. It maps data between Akeneo product attributes and Criteo data requirements, enabling easy export of an Akeneo XML file with all required information for Criteo.

You can choose between automatic and manual modes. Use the automatic tasks (CRON) to export the data from your server or select the manual option to download the XML files directly from the Akeneo interface. Complete product information is exported, with selection options for locale, channel and currency.

Interested in more information? This webinar from Agence DnD fully explains the new Akeneo – Criteo connector:

Any questions? Please contact our partner team at [email protected].

This bundle makes it easy to export a formatted, ready-to-use XML file of your products for use by Google Shopping.

Google Shopping campaigns allow retailers to highlight their products in Google search results. Campaign pricing is based on click-throughs.

The Google Shopping Bundle provides 3 key functions:

• Creates a translatable custom entity mapped to a product attribute
• Imports Google Shopping categories by locale
• Exports a formatted XML product file for Google Shopping

This Plug and Play connector will not disrupt your Akeneo instance. The configuration is very simple and managed from the interface, with no coding required!

Interested in more information? This webinar from Agence DnD fully explains the new Akeneo – Google Shopping connector:

Any questions? Please contact our partner’s team at [email protected].

Translations made easy: This extension allows you to send product content from Akeneo PIM for translation. In one streamlined process, you can submit the contents of single or multiple products – from one source language into one or more destination languages –  to GlobalLink Connect for translation.  Once product content is translated, the translated content from GlobalLink Connect is automatically updated in Akeneo PIM. How to use Akeneo2GlobalLink for translations:

1. On the Akeneo product grid, select the product(s) you want to send for translation
2. Click on the Mass Edit operation, and select the “Translate Content” operation
3. Select your content source language (translate from) and one or more target languages (translate to) for translation
4. Specify your project ID and submission name
5. Submit your product(s) to GlobalLink Connect in just one click
6. Track the status of translation requests in the PIM Translation Dashboard

Once translations are complete, the translated content is automatically imported back into Akeneo PIM into the appropriate products. This extension is compatible with Akeneo PIM 1.5, 1.6, 1.7, and 2.0 and enables translation to all locales supported by Akeneo. To learn more about this new connector, visit our Marketplace or contact Harry from our partner StrikeTru!

Interested in localization? Learn more in our white paper “From Overwhelming to Organized: Scaling Global Product Management” and see how Akeneo can help.

Decrease Returns through Accurate Product Data

Product returns are a top pain point for online retailers, with some reporting e-Commerce return rates of over 25%. While logistical issues have an impact, a product detail page with accurate product data and rich product content increases buyer confidence and manages product expectations to help minimize returns.

Akeneo PIM enables digital marketers to consistently provide up-to-date, accurate, and detailed product content to your online platform. Akeneo features such as product completeness monitoring, combined with automated product enrichment rules and validation to, ensure that shoppers are more informed prior to purchase, which can decrease return rates by more than 20% according to Akeneo client data.

The revenue gains Akeneo delivers – through reducing restocking time, processing costs and return rates – is shown in the example below

Assumptions:

• Average sale of $100
• Rate of returns is conservative at an industry average of 25%
• Value of items returned per order is conservative at 30%
• Cost per return is conservative at $10

Table 2.1. Cost Savings & Revenue Retention By Reducing Online Returns

Increasing Revenue By Improving Conversions

Shoppers are skipping in-store aisles and heading online at a growing rate, but they still demand an immersive shopping experience. Detailed online product information and documents, personalized content, and high-quality images & videos are required to compel website shoppers to convert at the digital shelf while providing essential content support across sales channels. Whether shopping through brick-and-mortars, catalogs, or talking with sales reps, customers expect to see and hear consistent product information across platforms and to instantly search online for product details. Akeneo’s flexible and scaleable PIM helps users manage rich product information across many channels and languages, which can contribute to a 20-50% increase in conversion. A conversion rate growth of 20% delivers a significant increase in revenue:

Assumptions:

• Conversion rate based on 3.1% industry average
• Conversion rate of Akeneo PIM based on 3.7% reported results from Akeneo PIM users
• Average sale at $100

Tab 2.2. Revenue Impact of a Conversion Rate Growth of 20%

Increasing Revenue Through Portfolio Expansion

Akeneo simplifies the go-to-market process by streamlining product onboarding and content maintenance within a single environment across all products, channels, and translations. A change to the Akeneo environment is instantly populated across all sales touchpoints.

Contrast the ease of a single, centrally managed Akeneo environment with the outdated model of going to market with new products in new channels where each project is managed in a separate environment, with a separate process, by separate contributors working in silos. In the old approach, efforts are duplicated, opportunities for errors are multiplied, and man-hours are wasted on repetitive tasks.

Akeneo PIM revolutionizes the process of taking new products to market, managing a new collection or range of products and updating product details by providing one centralized, trusted source for product information. A centralized process improves resources allocation; to access more e-Commerce partners, increase catalog efficiencies, support faster language translation and improve ROI.

With Akeneo PIM, your team spends less time replicating efforts, and more time expanding the breadth of your catalogs and entering new markets. And Akeneo offers expanded capabilities and time-saving features including:

• Advanced workflows and permissions to let internal and external collaborators participate
• Jump-start new initiatives by sharing product data where replication is unnecessary
• Safeguards that protect completed products with user restrictions and versioning rollbacks

Learn how Akeneo PIM helped one large local retailer launch over 70 e-Commerce channels here! Akeneo PIM optimizes ROI across marketing and operations:

• Increases buyer confidence and conversion
• Lowers online return rates
• Reduces cost of labor
• Eliminates duplication of effort
• Minimizes errors from multiple data entry points
• Drives efficient product and market expansion

Part 3 in the ROI Of PIM series details how the Akeneo PIM – as the source and repository of authoritative data for every product across the retail ecosystem – – unlocks new ways to maximize profitability and growth in today’s multi-domain retail arena.

Ready to test-drive Akeneo, or need a free consultation? Contact us today! << Reducing Product Management Overhead – Part #1

Calculating Your Actual PIM ROI, Part 3 >>