Get full support with Akeneo PIM Enterprise and Cloud Edition!
You receive comprehensive professional support as part of your Akeneo PIM Enterprise Edition license (both cloud and on-premises).
Our support team will assist you if you encounter bugs or have any questions.
We guarantee to log and acknowledge your request within 4 Akeneo business hours. You'll receive a fast and accurate response. If we find that a bug is linked to our product, we’ll fix it according to the SLA terms of your contract.
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Help Center
You have questions, we have answers! Discover our Help Center.
Akeneo Help Center -
Slack User Group
Join the Akeneo Slack User group, created by the community, for the community!
Akeneo Slack User Group
Purchase a book of help tickets
Purchase a book of help tickets and receive assistance from our team of Akeneo experts!