Get full support with Akeneo PIM Enterprise and Cloud Edition!

You receive comprehensive professional support as part of your Akeneo PIM Enterprise Edition license (both cloud and on-premises).
Our support team will assist you if you encounter bugs or have any questions.

We guarantee to log and acknowledge your request within 4 Akeneo business hours. You'll receive a fast and accurate response. If we find that a bug is linked to our product, we’ll fix it according to the SLA terms of your contract.

Purchase a book of help tickets

Purchase a book of help tickets and receive assistance from our team of Akeneo experts!