Get full support with Akeneo PIM Enterprise and Cloud Edition!

You receive comprehensive professional support as part of your Akeneo PIM Enterprise Edition license (both cloud and on-premises).
Our support team will assist you if you encounter bugs or have any questions.

We guarantee to log and acknowledge your request within 4 Akeneo business hours. You'll receive a fast and accurate response. If we find that a bug is linked to our product, we’ll fix it according to the SLA terms of your contract.

  • Help Center

    Discover Akeneo concepts. Master your products data. Be more productive. Work with your team.

    Akeneo Documentation

  • Knowledge Base

    Check the Akeneo Knowledge Base, you may find your question has already been asked before.

    Akeneo Knowledge Base

  • Slack User Group

    Join the Akeneo Slack User group, created by the community, for the community!

    Akeneo Slack User Group

Purchase a book of help tickets

Purchase a book of help tickets and receive assistance from our team of Akeneo experts!