Info-Tech SoftwareReviews Head-to-Head Report: Akeneo Product Cloud vs. Inriver PIM

Modern PIM buyers want platforms that feel intuitive, evolve quickly, and help their teams work smarter across every channel. SoftwareReviews, powered by Info-Tech, released a head-to-head comparison of Akeneo Product Cloud and Inriver PIM earlier this year that highlights just how dramatically the PIM landscape is changing and why more organizations are gravitating toward solutions designed for flexibility, usability, and real-world impact.

The analysis explores how users rated both Akeneo and Inriver in areas like customer support, breadth and quality of features, usability, innovation, and overall emotional experience with the vendor. It also examines which capabilities matter most to product teams today, from workflow management to analytics to omnichannel delivery, and how each solution meets those needs. You’ll walk away with a clearer understanding of where each platform stands and how well-aligned they are with the demands of a modern product experience strategy.

Key Takeaways

• User satisfaction reveals shifting expectations: Teams now prioritize ease of use, strong integration, and quick adoption.
• Innovation and momentum are key decision drivers: Emotional Footprint scores show that buyers value vendors who continually improve, inspire confidence, and help them innovate.
• Feature performance varies across core PIM needs: Capabilities like workflow management, analytics, omnichannel syndication, and advanced search reflect meaningful differences in how each platform supports real-world product operations.
• Vendor relationship and trust matter: Beyond product capabilities, the report highlights how users feel about each provider, including reliability, fairness, and overall experience throughout the partnership.

This balanced comparison is designed to help organizations understand not only what each PIM offers, but how it performs for real users, and which vendor may best support their long-term product experience goals.

Ready to dive deeper into the data? Download the complete Info-Tech SoftwareReviews report to compare satisfaction scores, feature breakdowns, vendor capabilities, emotional footprint insights, and more.