Info-Tech PIM Buyer Experience Report

Choosing the right PIM is about understanding how the platform performs in the real world, from ease of use and implementation to business value, innovation, support, and the overall vendor relationship.

The 2026 SoftwareReviews Buyer Experience Report for Akeneo Product Cloud is based entirely on feedback from verified users, providing an independent view of how customers experience the platform and the value it delivers.

Inside the report, discover:

• 94% of customers say they love using Akeneo Product Cloud, while 91% say they are likely to recommend it.
• 100% of surveyed customers plan to renew their license, and 85% say Akeneo Product Cloud is critical to their success.
• Users gave Akeneo an 83% satisfaction score for business value created and 87% for ease of use.
• See how customers rate core capabilities including Generative AI, data syndication, integrations, advanced search, omnichannel delivery, and workflow management.
• Explore Akeneo’s +87 Net Emotional Footprint score, including customer sentiment around innovation, service, product experience, trust, and conflict resolution.
• Hear directly from users about the features and experiences they value most, from AI-powered enrichment and collaboration to ease of use and creating a single source of truth for product information.

Download the report to see how Akeneo Product Cloud performs through the eyes of the people who use it every day.