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Il grande restack: Benvenuti nella Nuova Era del Commercio

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Get support

At Akeneo, we pride ourselves on delivering exceptional customer support that exceeds expectations. Our dedicated team is committed to providing high-quality service, ensuring your success with our solutions.

Our Support Offerings Provide a Wide Range of Services to Help You Maximize Business Outcomes

Support Availability by Package

We offer consistent, high-quality services across all our packages. The primary distinction lies in availability: our Premium package provides 24/7 support.

Local support is available from 9:00 am to 6:00 pm in the following time zones:

  • Eastern Time (ET/EST) for our Boston support team
  • Central European Time (CET/CEST) for our Nantes support team
  • Australian Eastern Time (AET/AEDT) for our Sydney support team

24/7 Local Support:

  • Boston
  • Nantes
  • Sydney

Akeneo’s Commitment to Excellence in Customer Support

Akeneo is honored to have received the 2023 Best Customer Support Badge from Software Advice, recognizing our dedication to assisting you at every step.

Our Values

Our support team is dedicated to exemplifying the principles of Purple Fire by providing exceptional service characterized by boldness, enthusiasm, and innovative solutions. We are committed to fostering passion and achieving excellence in every customer interaction, ensuring that our distinctive qualities are consistently demonstrated.

Support Team Based: