Akeneo’s Service teams are here to help throughout your partnership with Akeneo. Work with a designated PIM consultant from Akeneo Professional Services representative throughout your project implementation. With seasoned Customer Success and Support teams you’ll receive outcome-driven guidance for ease of adoption and an accelerated time to value.
Work with a team that understands your unique business objectives and can help you identify gaps and risks in your PIM project strategy, because they’ve done it before. With over 500 customers you’re receiving assistance from seasoned experts. With years of experience across the industry, in eCommerce, retail and more they’ll work with you to ensure your PIM project is optimized for performance, security, and easy maintenance both now and in the future.
Feel confident that you’ll receive guidance at every step of your PXM journey. Unlike other software companies, when the sales process ends at Akeneo, your experience is only beginning. The Akeneo Service Teams are with you every step of the way, just as they have been for the over 500 projects before you. They’re committed to listening, advising and advocating for your business needs.
As with any major digital transformation project, challenges can arise, however with Akeneo you don’t have to go at it alone. No matter how complex your catalog, channels, teams or project, feel confident that the Akeneo team is here to help. At critical moments in your journey rely on the Akeneo team for technical and strategic guidance with outcome-driven approaches.
To position your Akeneo PIM project to deliver maximum business value, Akeneo includes a Project Success Assistance service with every Akeneo PIM Enterprise Edition subscription. This begins with one or more functional workshops covering overall PIM project objectives, processes, and how to design and structure your Akeneo PIM implementation. You’ll receive on-going business and technical expertise as needed according to your project scope as well as a Health Check once your project goes live.
Akeneo is committed to ensuring that your teams adopt, utilize and continuously improve your usage of Akeneo the PXM Studio. Therefore, all Enterprise Edition customers are assigned a Customer Success Manager who will check-in with you regularly. They’re here to talk about your business objectives, both short and long term, keep you informed on the latest Akeneo releases, and point you in the right direction for assistance when you need it most.
You receive comprehensive professional support as part of your Akeneo PIM Enterprise Edition or Growth Edition licenses. Our support team will assist you if you encounter bugs or have any questions. We guarantee to log and acknowledge your request within four Akeneo business hours. You’ll receive a fast and accurate response. If we find that a bug is linked to our product, we’ll fix it according to the SLA terms of your contract.
Designed for existing customers, Akeneo’s Professional Services team works with you to understand your current business challenges and objectives. They perform an analysis of your current usage of Akeneo PIM, including your workflows and processes. Ultimately, they deliver a multi-step roadmap to solve existing roadblocks and identify future growth opportunities. This roadmap will allow you to immediately make progress towards growth on your own, or with a solution partner if you choose to do so.