Vodcast with IMRG: The need for consistent customer experience

How can retailers ensure customers get consistency in the experiences they offer? What did we learn from 2020 and how do we think this year will differ? Listen to the February edition of the IMRG video podcast for important trends and advice for retailers to help them develop the best experiences in 2021.

Hosted by Andy Mulcahy, Strategy and Insight Director at IMRG – UK’s online retail association that are committed to delivering data insights for the industry. The podcast featured Akeneo’s own Barry Thorn, UK Sales Manager, Kathryn Rockwell, Account Executive at Brightcove, Barley Laing, UK Managing Director at Melissa Data and Gabriel Fabreschi, Business Development Manager at Lengow.

Listen to the discussion of old challenges in new times, digitising the storefront, virtual experiences and Andy spelling his email address incorrectly.