Senior Customer Success DACH (M/F)

  • Place : Düsseldorf, Germany
  • Pay : Germany

Akeneo is the vendor behind Akeneo PIM: the Leading Product Information Management Platform for retailers, brands, manufacturers and distributors. Our software has been tailored for marketers to help them collecting, enriching and spreading their product data through multiple sales channels. Akeneo PIM is open source and user-friendly and has been already installed more than 60 000 times in the world! (2 new installations per hour) including famous brands and merchants like Camping World, Fossil and Warner Music.

Based in London (UK), Boston (USA), Nantes (France) and Düsseldorf (Germany), Akeneo is a fast-growing company with a strong international expansion.

The Senior Customer Success Manager (CSM) is a key role within the Customer Success organization providing direct impact on renewable revenue and strong contribution to Akeneo’s customer first objective.

Your Mission:

  • You will help design and implement a world-class framework for customer lifecycle management, developing strong client relationships, monitoring customer health and ensuring value and ROI are recognized.
  • You will be assigned to a group of strategic accounts and will be responsible for leveraging data and collaborating effectively with both customers and internal cross-functional teams to drive results, client satisfaction and client revenue retention.
  • You will also partner closely with Sales counterparts to help achieve renewal targets and identify growth opportunities.

This is a great opportunity for an experienced CSM who has ideally leveraged CSM tools, in their prior experience to model best practices for a rapidly growing team.

Your personality:

  • You are fluent in English
  • You are perfectly comfortable in an extremely dynamic and changing environment.
  • Your empathy, service skills and adaptability allow you to quickly build relationships with clients of very different nationalities and sectors.

Why join us?

  • To have the opportunity to personally contribute to a solution that is open source, that is experiencing full-fledged growth, and that is international in scale.
  • To prove to the world that it is possible to work in friendly and relaxed conditions, all the while delivering quality work for clients from the biggest international brands.

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