{"id":47727,"date":"2021-11-09T05:00:41","date_gmt":"2021-11-09T05:00:41","guid":{"rendered":"https:\/\/www.akeneo.com\/support-help-center\/"},"modified":"2025-01-17T20:56:18","modified_gmt":"2025-01-17T20:56:18","slug":"support-help-center","status":"publish","type":"page","link":"https:\/\/www.akeneo.com\/it\/support-help-center\/","title":{"rendered":"Support & Help Center"},"content":{"rendered":"\n
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Get support<\/h1>\n
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At Akeneo, we pride ourselves on delivering exceptional customer support that exceeds expectations. Our dedicated team is committed to providing high-quality service, ensuring your success with our solutions.<\/span><\/p>\n<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n<\/section> \n\n\n\n

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Our Support Offerings Provide a Wide Range of Services to Help You Maximize Business Outcomes <\/h2>\n <\/div>\n \n \n <\/div>\n <\/div>\n <\/div>\n
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Unlimited Support, Unlimited Confidence <\/h6>\n

Submit as many tickets as you need and gain access to a dedicated team of product experts. Whether it’s a quick question or a complex challenge, we’re here to ensure you’re never alone\u2014especially in those \u201cmake-or-break moments.”<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n

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Self Services <\/h6>\n

The Akeneo Portal empowers authorized users to manage access, configure cloud services, and engage with Akeneo\u2019s dedicated support team.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n

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Access to Our Online Tools<\/h6>\n

Take charge of your experience with dedicated tools designed to give you autonomy over your environments and services. From accessing our helpdesk to managing sources and extensions, we equip you to handle tasks with ease and confidence.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n

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Subscribe to Updates (by email, text, and Slack)<\/h6>\n

Never miss a beat with customizable updates delivered straight to you via email, text, or Slack. From planned maintenance to critical incident notifications, we keep you informed, so you\u2019re always prepared.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n

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Support Availability by Package<\/h2>\n
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We offer consistent, high-quality services across all our packages. The primary distinction lies in availability: our Premium package provides 24\/7 support.<\/p>\n <\/div>\n <\/div>\n

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