{"id":47834,"date":"2021-11-19T07:23:17","date_gmt":"2021-11-19T07:23:17","guid":{"rendered":"https:\/\/www.akeneo.com\/professional-services-2\/"},"modified":"2024-09-19T15:02:56","modified_gmt":"2024-09-19T15:02:56","slug":"professional-services","status":"publish","type":"page","link":"https:\/\/www.akeneo.com\/fr\/professional-services\/","title":{"rendered":"Professional Services"},"content":{"rendered":"\n
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L\u2019expertise sur laquelle compter \u00e0 chaque \u00e9tape de votre parcours PXM<\/h1>\n
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Les \u00e9quipes Professional Services d\u2019Akeneo sont l\u00e0 pour vous accompagner tout au long de votre projet. Travaillez avec un consultant Akeneo PIM d\u00e9di\u00e9 pour assurer la r\u00e9ussite de votre impl\u00e9mentation. Avancez avec nos \u00e9quipes CSM (Customer Success Management) et de Support pour obtenir des conseils ax\u00e9s sur les r\u00e9sultats afin de faciliter l\u2019adoption de la solution et d\u2019acc\u00e9l\u00e9rer la cr\u00e9ation de valeur.<\/p>\n <\/div>\n

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\n Contactez-nous<\/span>Contactez-nous<\/span>Contactez-nous<\/span><\/a> <\/div>\n <\/div>\n <\/div>\n <\/div>\n
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Exp\u00e9rience<\/h2>\n \n \n
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Travaillez avec une \u00e9quipe exp\u00e9riment\u00e9e, qui comprend vos objectifs m\u00e9tiers et qui peut vous aider \u00e0 identifier les \u00e9carts et les risques de votre projet PIM. Avec plus de 500 clients et de nombreuses ann\u00e9es d\u2019exp\u00e9rience dans l\u2019industrie, l\u2019e-commerce, le retail et bien plus, nos experts travaillent avec vous pour s\u2019assurer que votre projet PIM r\u00e9ponde \u00e0 vos objectifs de performance, de s\u00e9curit\u00e9 et de facilit\u00e9 de maintenance, aujourd\u2019hui comme demain.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Confiance<\/h2>\n \n \n
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Soyez s\u00fbrs d\u2019\u00eatre guid\u00e9s \u00e0 chaque \u00e9tape de votre parcours PXM. Contrairement \u00e0 d\u2019autres \u00e9diteurs de logiciels, lorsque le processus de vente se termine chez Akeneo, votre exp\u00e9rience ne fait que commencer. Les \u00e9quipes Professional Services d\u2019Akeneo vous accompagneront \u00e0 chaque \u00e9tape, comme elles l\u2019ont fait pour plus de 500 projets avant vous. Elles s\u2019engagent \u00e0 vous \u00e9couter, vous conseiller et d\u00e9fendre les besoins de votre entreprise.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Strat\u00e9gie<\/h2>\n \n \n
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Comme pour tout grand projet de transformation digitale, des d\u00e9fis peuvent se pr\u00e9senter, mais avec Akeneo, vous n\u2019aurez pas \u00e0 les affronter seul. Quelle que soit la complexit\u00e9 de votre catalogue, de vos canaux, de vos \u00e9quipes ou de votre projet, les \u00e9quipes Akeneo sont l\u00e0 pour vous aider. Dans les moments critiques de votre parcours, faites confiance aux \u00e9quipes Akeneo pour obtenir des conseils techniques et strat\u00e9giques avec des approches ax\u00e9es sur les r\u00e9sultats.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Nos offres<\/h2>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n\n
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Impl\u00e9mentation r\u00e9ussie – Assistance \u00e0 la r\u00e9ussite du projet (PSA)<\/h2>\n \n \n
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Pour s\u2019assurer de tirer la plus grande valeur de votre projet PIM, Akeneo inclut un service d\u2019assistance \u00e0 la r\u00e9ussite du projet (PSA) \u00e0 chaque souscription d\u2019Akeneo PIM Enterprise Edition. Ce service commence par un ou plusieurs ateliers fonctionnels couvrant les objectifs globaux du projet PIM, les processus, et la mani\u00e8re de concevoir et de structurer votre impl\u00e9mentation d\u2019Akeneo PIM. Vous b\u00e9n\u00e9ficierez d\u2019expertises m\u00e9tiers et techniques continues en accord avec le p\u00e9rim\u00e8tre de votre projet, et vous recevrez un bilan de performance une fois que votre projet sera op\u00e9rationnel.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Expertise en continu de notre \u00e9quipe CSM<\/h2>\n \n \n
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Akeneo s\u2019engage \u00e0 ce que vos \u00e9quipes adoptent, utilisent et am\u00e9liorent en permanence l\u2019utilisation d\u2019Akeneo PXM Studio. C\u2019est pourquoi tous les clients de l\u2019Enterprise Edition se voient attribuer un Customer Success Manager qui fera r\u00e9guli\u00e8rement le point avec vous. Ce dernier est l\u00e0 pour parler de vos objectifs m\u00e9tiers, \u00e0 court et \u00e0 long terme, vous tenir inform\u00e9 des nouvelles fonctionnalit\u00e9s d\u2019Akeneo et vous orienter dans la bonne direction pour obtenir de l\u2019aide lorsque vous en avez le plus besoin.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Support technique continu<\/h2>\n \n \n
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Vous b\u00e9n\u00e9ficiez d\u2019un support professionnel complet dans le cadre de vos licences Akeneo PIM Enterprise Edition ou Growth Edition. Notre Support Team vous aidera si vous rencontrez des anomalies ou si vous avez des questions. Nous nous engageons \u00e0 prendre en compte et accuser r\u00e9ception de votre demande dans un d\u00e9lai de quatre heures ouvrables. Vous recevrez une r\u00e9ponse rapide et pr\u00e9cise. Si nous constatons qu\u2019un bug est li\u00e9 \u00e0 notre produit, nous le corrigerons conform\u00e9ment aux conditions de l\u2019accord de niveau de service de votre contrat.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Pack d\u2019\u00e9volution PXM<\/h2>\n \n \n
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Dans le cadre de ce pack con\u00e7u pour les clients existants, la Support Team d\u2019Akeneo travaille avec vous pour int\u00e9grer vos objectifs m\u00e9tiers. Elle effectue une analyse de votre utilisation d\u2019Akeneo PIM, incluant vos diff\u00e9rents workflows et processus. Enfin, elle fournit une feuille de route en plusieurs \u00e9tapes pour r\u00e9soudre les probl\u00e8mes existants et identifier les opportunit\u00e9s de croissance \u00e0 venir. Cette feuille de route vous permettra d\u2019acc\u00e9l\u00e9rer imm\u00e9diatement votre croissance, par vous-m\u00eame ou avec l\u2019aide d\u2019un partenaire solution.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Besoin de vous former ? Consultez nos formations et certifications !<\/h2>\n
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\n Parcourez nos cours<\/use><\/svg><\/span>Parcourez nos cours<\/use><\/svg><\/span>Parcourez nos cours<\/use><\/svg><\/span><\/a> <\/div>\n <\/div>\n <\/div>\n
\n \"\"\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":24421,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"footnotes":""},"class_list":["post-47834","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nProfessional Services | Akeneo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.akeneo.com\/fr\/professional-services\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Professional Services | Akeneo\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.akeneo.com\/fr\/professional-services\/\" \/>\n<meta property=\"og:site_name\" content=\"Akeneo\" 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