Senior Customer Success DACH (M/F)

The Senior Customer Success Manager (CSM) is a key role within the Customer Success organization providing direct impact on renewable revenue and strong contribution to Akeneo’s customer first objective.

Your Mission:

  • You will help design and implement a world-class framework for customer lifecycle management, developing strong client relationships, monitoring customer health and ensuring value and ROI are recognized.
  • You will be assigned to a group of strategic accounts and will be responsible for leveraging data and collaborating effectively with both customers and internal cross-functional teams to drive results, client satisfaction and client revenue retention.
  • You will also partner closely with Sales counterparts to help achieve renewal targets and identify growth opportunities.

This is a great opportunity for an experienced CSM who has ideally leveraged CSM tools, in their prior experience to model best practices for a rapidly growing team.

Your personality:

  • You are fluent in English
  • You are perfectly comfortable in an extremely dynamic and changing environment.
  • Your empathy, service skills and adaptability allow you to quickly build relationships with clients of very different nationalities and sectors.

Why join us?

  • To have the opportunity to personally contribute to a solution that is open source, that is experiencing full-fledged growth, and that is international in scale.
  • To prove to the world that it is possible to work in friendly and relaxed conditions, all the while delivering quality work for clients from the biggest international brands.

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